Returns and product complaint

Our priority is to ensure that you are satisfied with your purchases in our online wholesaler. Most products are covered by a warranty, and the complaints process is designed to be as efficient as possible.

How to file a complaint?

1. The complaint must be linked to the order for which the product was purchased.
2. Please send an e-mail with your order number and the product code, quantity and name.
3. The more details, photos and description of the problem you include, the quicker we will be able to process your complaint.

What's next?

Once your report is received, our complaints team will review your case and provide you with further information regarding the procedure.

Important: We can handle some complaints remotely, without the need to return the goods, thanks to initial verification. Please do not send products without first contacting our complaints department.

Address for shipping the complained item:

FORTRADE WHOLESALE

KOLBEGO STR. 7

32-600 AUSCHWITZ

PHONE: 735528298

EMAIL: hurt.fortrade@gmail.com

We make sure that each shipment is properly secured, but if your order arrives damaged, please take the following steps:

1. Damage report : When receiving the shipment, ask the carrier for a damage report, which is required to file a complaint.
2. Compensation : In the case of a shipment delivered by your own courier, you have the right to seek compensation directly from the carrier.

The damage report is essential to start the complaint process and allows for a more effective resolution of the situation. Thank you for your cooperation!